OLD Patient Tools

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If you are new to Chinese medicine you probably have questions. Here we try to address what you can expect from your first treatment, and other common questions.

A new patient visit is typically about 90 minutes long. We spend more time talking at the first visit to get a good sense of your current state of health, your medical history, and your specific health goals. Chinese medicine is a holistic medicine, meaning that we care about all aspects of your well being. For example, if you’re coming in for chronic back pain, we will still ask about how your digestion is going, how you’re sleeping, and your overall energy level. You may be surprised to learn how these things are all connected. This approach helps us to achieve a thorough diagnosis and treatment plan that addresses all of your concerns.

Chinese medicine utilizes pulse and tongue diagnosis, which involve the very gentle palpation of the radial pulse, and briefly examining a patient’s tongue for relevant information. It sounds a little weird, but we assure you, most patients find it relaxing and painless.

When we have determined a treatment approach for your visit, we will give you a brief explanation before beginning any treatment. You are always free to accept, or decline any portion of the proposed treatment.

Treatments typically involve some combination of acupuncture, cupping, guasha, and gentle bodywork, as well as going over any herbal prescriptions and lifestyle recommendations. For patients who have trouble tolerating needles, we have many gentle techniques to work with, some that don’t involve any needles at all. The treatment is almost always performed mostly clothed, and if for example we are working on a large portion of the leg, abdomen, or back, we use draping just like a massage therapist would to keep you adequately covered.

At the end of your treatment we will chat briefly chat about how your treatment went and what we recommend in terms of follow up and at home self-care suggestions. We will provide follow up recommendations, and an overview of our treatment planning process at the end of the first visit, or within 24 hours after your appointment.
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We are located in the beautiful Flanders House in NE Portland. There is on street parking available in front of Flanders house, and on 29th and 30th st which are both within a half block walk. We are located in a beautiful residential neighborhood, so we ask that our patients help us to be mindful of our neighbors by making sure not to accidentally block driveways or sidewalk crossings when parking.

When you enter Flanders house there is a small entryway with a couple of chairs, water, and tea options. There are restrooms on the first and second floor. There is no receptionist at this time so we try to come down to greet you in a very timely manner. We are almost always on-time, or less than 10 minutes behind schedule. We value your time, and try to show this by being punctual.

Our treatment room is on the SECOND FLOOR so there is one flight of stairs to reach our treatment room. If you need handicap accessibility, this is possible if you let us know when you book your appointment. There is a handicap ramp outside, and it is possible for us to provide treatment in a ground floor room upon advance request.

We are one block over from the Everett House Spa and Healing Center. Patients receive a $5 discount off soak and sauna services on the day of treatment. If you desire to take advantage of this, all you have to do is tell them you saw us that day for an appointment and they will honor it.
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Most people with health insurance in Oregon or Washington have some benefits that cover acupuncture. We are in network with many health insurance plans, including the Oregon Health Plan for Open Card and Health Share Care Oregon plans.

If you have insurance, we will happily verify your benefits prior to your first appointment. We will tell you what you can expect to pay for a visit, and handle all the billing of your insurance directly.

We accept cash, check, and Visa, Mastercard, and Discover for the payment of co-pays and co-insurance amounts.

If you have no idea whether or not your insurance covers acupuncture, call us, or schedule a free 15 minute consultation to have us help you determine your coverage eligibility.

• Aetna
• American Specialty Health (ASH)
• Cigna
• Healthways
• Lifewise
• Moda (out of network billing provided)
• Oregon Health Plan (Healthshare Care Oregon, Family Care, Open Card)
• Providence
• Regence Blue Cross/Blue Shield
• United Healthcare
• Worker’s Compensation Claims
• All Auto Insurance Companies (MVA Claims)

If you do not see your insurance company on this list, please call us to inquire. There is always the possibility that we can bill out of network and you will still have some coverage for our services.
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We offer convenient online scheduling through the schedulicity app. It takes just a few moments to create a free profile, and then you may select a day and time for the service you wish to book. This allows you to book and reschedule appointments whenever it is convenient for you. Please note that we have a 24 hour cancellation policy that requires 24 hours notice of the need to cancel or reschedule your appointment. Appointments for which there is a no show or last minute cancellation are billed at the cost of the appointment. We make exceptions for emergencies, so do not hesitate to reach out to us directly if something comes up and you just can’t make it to your appointment. Schedulicity is a secure, user friendly site that will not send you spam or unwanted advertising. If you any questions, or issues with our scheduling system, please contact us directly.
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[av_testimonial_single src=” name=’Tana’ subtitle=’Hubbard, OR’ link=’http://’ linktext=”]
Sarah has been the kindest and most caring soul I have ever met. I have been through many doctors with a complicated health situation.

The first visit I had she took me in and cared for me as if I were a family member. She is very gentle and listens very meticulously. I wouldn’t go to anyone else after seeing her. Over the past few months I’ve started to see improvement. She has been an incredible encouragement. I recommend her to anyone looking for a skilled and caring accupuncturist.
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[av_testimonial_single src=” name=’MF’ subtitle=’Manager of a Business Development Center (Overland Park, KS)’ link=’http://’ linktext=”]
I spent 10 years on birth control pills; hormone production did not come back when I discontinued using them. I took bio-identical hormones for a few years, but ovulation didn’t occur. Had my period in 36 days using only your herbal support. After less than 90 days (3 cycles) taking the herbs you provided, I conceived. I recommend this method to anyone.
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[av_testimonial_single src=” name=’J.K.’ subtitle=’Teacher – Portland, OR’ link=’http://’ linktext=”]
Tim Nelson, L.Ac. has been a godsend to me. As a cancer survivor and joint replacement recipient, I rely on regular visits for ongoing care and maintenance. He takes time to listen carefully to my words and their underlying currents and meanings. And I appreciate his ability and skill in both being able to offer a variety of treatments, and to explain how what he is doing is bringing balance to my body. Some of his treatments include acupuncture, cupping, Chinese herbs and salves, heat, massage, and meditation. I must say that I have never been in better health than these past few years of being under his care.
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